Customer service is important because it allows the business to stay connected with its customers and to receive valuable feedback which could prove beneficial to the business in regards to any improvements needed to be made to their products and services. Mp103 – describe the major types of business in the retail and service sectors (eg, fashion retailing, automotive retailing, food marketing, travel and tourism, financial services) mp104 – explain the ways in which emerging information technologies have affected retail and service. Retailing of fashion items, it will also allow learners to develop an understanding of the history and role of fashion in society and the fashion industry itself works learners will learn to recognise fashion trends and. Being a part of the service process, the customer impressions of all parts of the service experience is vital in the final service quality and thus in turn to customer satisfaction and loyalty a walk-through audit is a customer focused survey to uncover the areas of improvement (fitzsimmons & fitzsimmons, 2008. Explain how focusing on the customer by providing good customer service is essential to retailing discussing how to deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes.
Appliance repair, beauty shop, lawn service, and photography studio are all examples of service retailing even though services are intangible, personal, non-standardized, and perishable when compared to products, they are sold by retailers either alone or in conjunction with the products. Skills training for the managers in middle and senior level in hospitality, retailing, logistics, customer service, motivated your team, influencing skills, creative thinking. 32 explain the value to the customer of a product or service in the fashion industry 33 compare and contrast the marketing functions (ie, product/service management, distribution, financing, pricing, marketing-information management, promotion, and.
Btec business extended diploma unit 29, understanding retailing p3 this is the complete version of the coursework assignment, which has already been marked and approved by a teacher p1 p2 p3 p4 m1 m2 m3 d1 d2 (explain how focusing on the customer, by providing good customer service, is essential to retailing. Relationship-building in the form of content marketing and improved customer service is gaining importance in industries once ruled by price and promotion alone, but transactional marketing is still of primary importance for plenty of apps and old school retailers alike. Empathy: being able to look at a situation through the eyes of a customer is an extremely valuable skill that can enable you to provide the highest degree of service undeniably, retail sales associates should go through a soft-skills training program. Quality customer service can help you attract and retain business, decrease employee turnover, and increase your earnings. P3 – explain how focusing on the customer, by providing good customer service, is essential in retailing m3 – explain the ways in which sales techniques and customer service have developed in retail originations d2 – access the impact of different sales techniques and customer service in a selected organization.
Systems in delivering goods and services for a selected organisation p2 explain the process of distributing goods through different channels from the manufacturer to the customer [ie] m2 compare the methods used to distribute products and services p3 explain how focusing on the customer, by providing good customer service, is essential to retailing [ie] m3 explain the ways in which sales. Four reasons why customer service skills are as important as stem people skills are, in the end, just as important as the technical ones all emotions aside, research provides at least four reasons. The aim of this unit is to introduce learners to the important role that retailing plays in the uk economy and how it is the final part of the supply chain, before products and services reach the end customer. Collecting and storing information about customers is essential to tailoring your customer service program and growing your business however, there are legal requirements regarding what you can do with the information you have collected.
Purpose – enhancing retailing service quality (rsq) serves as a basic strategy for gaining competitive advantage in the retailing industry and enables retailers to make a loyal customer base. Good customer service tip #2: ensure every aspect of your business is up to par when you have good products, services, shipping, returns, etc, your customers will naturally assume you have good. P3 explain how focussing on the customer by providing good customem service is essential to retailing design a questionnaire to see how effective each business is at exceeding its goals see links here and here why is focusing on the customer by providing good customer service essential to retailing.
Instead of taking customer complaints as bad for your business, turning it around and making it an avenue to understanding your customers, help achieve customer success is a brilliant idea this ultimately leads to improved user experience and customer loyalty. Unit 29: understanding retailing unit 29 understanding retailing tesco plc what is customer relationship management (crm) customer service they cover all the activities that affect a customers experience when they come to the store. Customer service is an integral part of our job and should not be seen as an external extension of it a company’s most vital asset is its customers a company’s most vital asset is its customers. Customer service skills you need table of contents phone support tickets and email chat social media 4 6 8 10 cust y 3 customer service skills you need today’s customer service involves much more than a conversation on the phone web, email, chat, and social media are now very important themselves or explain problems in writing read.